Frequently Asked Questions

Our Customer Care team is ready to help you with any problem you might have after your purchase. Please visit the customer care section of our web site for further information.

All of our furniture has at least a one year from the date of purchase warranty. Please see our Warranty Information for further details.

All part orders can take anywhere between 4 - 6 weeks to arrive at your showroom of purchase. Once the part(s) arrives a staff member will contact you to schedule a date and time for your furniture to be repaired.

All repairs are done at your showroom of purchase. Once your part(s) arrive (if parts are needed) and an appointment has been scheduled with you, you will need to bring your furniture to the showroom at least one day before your scheduled appointment. In most cases it will only take one day for the repair(s) to be completed.

You will need to contact the extended warranty company 

Returns may be permitted under the following conditions:

• Merchandise must be returned within 7 days of its receipt, and
• Merchandise must be returned in the same condition as it was received, and
• A 25% restocking fee and all applicable delivery fees will be assessed, and
• Special Orders cannot be returned.
• Closeout and "as is" merchandise cannot be returned.

Dimensions can be seen on the Product information page for each piece of furniture featured on our website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing.

We will be happy to deliver your merchandise to you. Please check with your salesperson for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

Please contact your salesperson at the showroom location your furniture was purchased at for any updates concerning your furniture that has been ordered. 

Deposits on regular merchandise:
All non-financed sales require a 25% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes.

Special Orders:
All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. This ordering process, though not expected, can run into delays beyond our control. If your special order takes longer to deliver than 16 weeks from date of purchase, you will have the option of receiving a refund of your deposit.

Our showrooms vary by size, so product selection also varies. Please note, however, all of the products we offer can be shipped to any of our locations. Please visit our Showrooms Location page to find the nearest Hank’s store. A sales associate will be happy to assist you. 

All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim.

If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made.  

Hank’s Furniture offers several quick and easy financing plans that are sure to fit your budget. Visit Financing Options section of our website to see our current extended financing promotion and to apply for credit. 

You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement.

Hank's does not have a layaway plan. We do however offer a deposit to hold plan. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date. 

Yes. We have Hank’s Gift Certificates available to purchase in any denomination at any of our showrooms. To purchase a Hanks Gift Certificate, please visit a showroom near you.

Click here for information regarding current job openings at Hank’s Furniture. If you are interested in employment at a Hank’s Furniture Store, please contact the individual store.

Please visit our Showroom Locations page to find a store near you. We look forward to seeing you.

At this time, we do not sell our products through the internet. Buying furniture is a big decision and one that you most likely will live with for many years. This is why Hank’s feels it is important for you to see and touch the furniture you want to buy, feel the fabric, try it out for comfort, see the wood and paint finishes, understand the quality, and see our well-designed room options.

Your complete satisfaction is our priority, and we believe we best serve you on a personal basis. We encourage you to browse our online selection, and then visit our store to make your final decision. Our friendly, no-pressure associates are knowledgeable in home furnishings and interior decorating, plus, in the event there is a problem with your purchase, you have a personal contact to quickly resolve the situation.

The hanksfurniture.com website is designed to showcase a wide variety of our varied product line. The site does not, however, feature every style. Please visit your nearest Hank’s Furniture showroom to view our huge selection of furniture and accessories.

Hank's will not disclose (sell, trade, rent) your name, residence address or e-mail address to any third parties without your permission, for any reason, at any time.

Yes. Read Hank's Privacy Policy. Read Hank's Terms of Use.