Warranties

The warranty information stated below is for furniture purchases made at the Hank's Fine Furniture showrooms. If you have made a furniture purchase from one of our Home Place Furniture showrooms, please visit our Home Place web site at homeplacefurn.com for applicable warranty information.

Select from the following warranty types:

Standard Warranty Information


Bedroom, Dining and Dinettes and Occasional Furniture

All case good items listed above are warranted against manufacturers defects for one year (12 months) from date of purchase. Repair is at no cost to the customer. Customer is responsible for transportation to service location.

Upholstery Living Room Pieces

Fabric and Leather

Upholstery Fabric & Leather is guaranteed for ONE year (12 months) from date of purchase against manufacturer’s defects. Qualified defects will be repaired or replaced at company’s option at no cost to the customer. Customer is responsible for transportation to service location.

Spring Systems and Internal Frames

Spring Systems & Mechanisms & Internal Support Frames are guaranteed for FIVE years (60 months) from date of purchase against manufacturer’s defects. Repair is at no cost to the customer for 1 year (12 months). In years 2 through 5, the defective parts will be furnished at no cost and the customer is responsible for any labor charges. Customer is responsible for transportation to service location and freight charges from the manufacturer.

Seating Foam and Fiber

Foam & Fiber is guaranteed for THREE years (36 months) from date of purchase against manufacturer’s defects. Normal use compaction of 10% to 20% is not considered defective. Repair is at no cost to the customer for 1 year (12 months). In years 2 & 3, the defective parts will be furnished at no cost and the customer is responsible for any labor charges. Customer is responsible for transportation to service location and freight charges from manufacturer.

WARRANTY EXCLUSIONS: The following are excluded from warranty coverage: Any item purchased "As Is" (closeouts, floor models and discontinued special purchases). Stated warranties do not apply to accessories.

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Mattress Warranty Information & Claim Forms

Downloadable forms are in PDF format and require Adobe Reader to view and print. The Adobe Reader program is free and is a quick and easy downloadable program.
Get Adobe PDF Reader here.

30-Day Bedding Comfort Guarantee

We are proud to offer our customers who purchase premium bedding a 30-day comfort guarantee under the following conditions:

  • The bedding purchased was one of our premium bedding lines, and
  • One of our treated, stain-resistant mattress pads is purchased at the time of the sale, and
  • The mattress must be returned in it's original condition, and
  • Guarantee allows for a one-time reselection of another premium mattress. If any price difference exists after reselection, a store credit in the amount of the difference will be issued. No refunds will be issued.

Sleep Zone Brand Mattress Claim Form

Download Sleep Zone Brand Mattress Claim Form (PDF)
If you have purchased a Sleep Zone Brand Mattress and are having issues with the mattress, please download the Sleep Zone Claim Form, complete and mail to our customer service department. All of the information you need to complete your claim is provided on the form.

Spring Air® Brand Mattress Claim Form

Download Spring Air® Brand Mattress Claim Form (PDF)
If you have purchased a Spring Air Brand Mattress and are having issues with the mattress, please download the Spring Air Warranty Claim Form, complete and mail to our customer service department. All of the information you need to complete your claim is provided on the form.

If you are having issues with body impressions in your mattress please review the below information to learn how to measure for body impressions before completing a Spring Air Warranty Claim Form.

Simmons® Brand Mattress Claim Form

Download Simmons® Brand Mattress Claim Form (PDF)
If you have purchased a Simmons Brand Mattress and are having issues with the mattress, please download the Simmons Warranty Claim Form, complete and mail to our customer service department. All of the information you need to complete your claim is provided on the form.

If you are having issues with body impressions in your mattress please review the below information to learn how to measure for body impressions before completing a Simmons Warranty Claim Form.

Stainsafe Mattress Pad Warranty

If you purchased a Stainsafe Mattress Pad Warranty on your mattress and the mattress has become stained or damaged, please download and read the StainSafe BedGuard Mattress Pad Warranty document prior to contacting the Stainsafe Warranty Company at 1-800-521-0555. Must be reported within 5 days.

Learn How to Measure for Body Impressions

"How to Measure for Body Impressions" - this document is included with the download of the Spring Air and Simmons Claim Forms.

 

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Still have a question?

Contact Customer Care:
At your service, Monday-Friday
9:00am - 4:00pm (CST)

By E-mail
Fill out our Customer Care Form

By Phone
Arkansas: 1-501-992-0293
Toll Free: 1-800-961-3159

By Fax
1-501-992-0296

Hank's Customer Care
5708 Warden Road
Sherwood, AR 72120

Our Philosophy

“Our philosophy at Hank’s is pretty simple. It is centered around the belief that when a customer comes through our front door, they are doing us a favor. It is our obligation to provide them with courteous service, professional, intelligent advice, clean well-displayed furniture, a pleasant shopping experience, and of course, excellent values.”

Hank Browne
President

Home Office
In Arkansas: 1-501-565-3561
Toll Free: 1-888-224-4265
5708 Warden Road
Sherwood, AR 72120