Repairs

If you are needing repairs to your furniture, please complete the form below. All problems will need to be accessed to determine if parts are needed and what may or may not be covered under any applicable warranties. Once your information is received a customer care representative will contact you within 2-3 business days.

If parts are needed, we will place an order for the parts and notify you that we have done so. Part orders can take from 2- 8 weeks to arrive at the showroom where your purchase was made. Once the parts arrive at the showroom you will contacted to schedule an appointment for the repairs to be completed. You will need to bring your furniture to the showroom of purchase at least once day prior to your scheduled appointment. In most cases repairs are completed in one day.

There may be times when the warranty, or part of the warranty, has expired and the customer may be responsible for labor or part charges. These charges will need to be paid prior to the ordering of the parts or repair and you will be notified if this is the case.

Repair Request Form

Top of Page

Still have a question?

Contact Customer Care:
At your service, Monday-Friday
9:00am - 4:00pm (CST)

By E-mail
Fill out our Customer Care Form

By Phone
Arkansas: 1-501-992-0293
Toll Free: 1-800-961-3159

By Fax
1-501-992-0296

Hank's Customer Care
5708 Warden Road
Sherwood, AR 72120

Our Philosophy

"Our philosophy at Hank's is pretty simple. It is centered around the belief that when a customer comes through our front door, they are doing us a favor. It is our obligation to provide them with courteous service, professional, intelligent advice, clean well-displayed furniture, a pleasant shopping experience, and of course, excellent values."

Hank Browne
President

Home Office
In Arkansas: 1-501-565-3561
Toll Free: 1-888-224-4265
5708 Warden Road
Sherwood, AR 72120