All non-financed sales require a 25% non-refundable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery and set-up fees and all applicable taxes.
All special orders require a 50% non-refundable deposit. We are pleased to be able to offer this service in order to meet your specific needs. Though not expected, this ordering process can run into delays beyond our control. If your special order takes longer than 16 weeks from the date of purchase, you will have the option of receiving a refund of your deposit.
Returns are permitted under the following conditions:
* Merchandise must be returned in the same condition as it was received.
* A 25% restocking fee and all applicable delivery fees will be assessed.
* Special orders cannot be returned.
* Close outs and “as is” merchandise cannot be returned.
Detailing of furniture after delivery to your home is a common practice in the furniture industry. Our delivery personnel are trained to perform this service, which includes correcting minor imperfections on the delivered furniture, in your home and at our discretion.
We are proud to offer our customers who purchase premium bedding a 30 day comfort guarantee under the following conditions:
* The bedding purchased was from our premium bedding line.
* One of our treated, stain resistant mattress pads was purchased at the time of the sale.
* The mattress must be returned in its original condition.
* Guarantee allows for a one-time reselection of another premium mattress. If any price difference exists after reselection, a store credit in the amount of the difference will be issued.
* No refunds will be issued.
* Customer is responsible for transportation.
* Only available if vendor comfort guarantee is not offered.
As a service to our customers, merchandise can be held for up to 90 days. Merchandise not picked up within the 90 days will result in the forfeiture of all deposits to date. All close out and discounted stock can be held no longer than 30 days. Close out and discounted stock not picked up within the 30 days will result in the forfeiture of all deposits to date.
All accessories must be paid for in full and taken the day of purchase unless the item is of substantial size and is being delivered with other merchandise. Accessories may be returned within 7 days for a full refund if returned in original condition. Close out and “as is” merchandise cannot be returned.
All items should be inspected at the time of pickup and any damages noted. We reserve the right to inspect and to repair or exchange merchandise at our discretion. Any repairs will be done to “like new” condition.
Please Read Delivery Policy Completely
We will make every effort to deliver your furniture in a timely and professional manner!
* Before delivery can be scheduled, the sales order must be paid in full.
* All merchandise to be delivered must be available in our warehouse.
* If more than one delivery is performed, there will be another delivery fee applied to your sales order.
* Deliveries will occur between 9 am and 9 p.m. Due to high volume, it is impossible to guarantee a specific time of delivery.
* On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next delivery date and a second delivery fee will be applied.
* Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
* FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors. Hank's is not responsible for damaged floors.
* All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
* A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED.