Hank's Low Price Guarantee

We will give you DOUBLE THE DIFFERENCE if you make a purchase at Hank’s Fine Furniture and find the identical item advertised by a competitor in our local market area for less money in a 30 day time period from the date of purchase.

Notes:

• Subject to verification by the store manager.
• Does not apply to cash and carry promotional items.
• Must be advertised in local print or electronic media.

Hassle Free Shopping

When you make a purchase at Hank's, we promise you professional, courteous, and well-trained sales associates. Our goal is to make your shopping experience pleasant, non-threatening, and hopefully, provide you with high-quality furniture that represents a great value.

Verified Value Pricing

Verified Value Pricing, or VVP, means we shop our competition constantly to make sure that no one has a lower price on any item. Our company buys in volume, which affords us a substantial difference in price when buying from vendors. This makes it possible for Hank's to offer quality furniture at affordable prices.

Mattress Comfort Guarantee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

• Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
• Must be exchanged within 120 days.
• The bedding purchased was from our premium bedding line.
• One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
• The mattress must be returned in its original condition.
• Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
• Customer is responsible for transportation.
• Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposits on Merchandise

All non-financed sales require a 50% non-refundable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery and set-up fees and all applicable taxes.

Special Orders

All special orders require a 50% non-refundable deposit. We are pleased to be able to offer this service in order to meet your specific needs. Special orders are non-refundable.

Returns

Once the product has been received by the customer, there will be no returns or refunds. It is the customers responsibility to ensure that the product(s) purchased will fit into the desired room. Contact the Store Manager of the location from which you purchased with any questions.

Slight Damages or Imperfections

Detailing of furniture after delivery to your home is a common practice in the furniture industry. Our delivery personnel are trained to perform this service, which includes correcting minor imperfections on the delivered furniture, in your home and at our discretion.

Mattress Comfort Guarantee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

• Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
• Must be exchanged within 120 days.
• The bedding purchased was from our premium bedding line.
• One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
• The mattress must be returned in its original condition.
• Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
• Customer is responsible for transportation.
• Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposit to Hold

As a service to our customers, merchandise can be held for up to 90 days. A 50% deposit is required to hold the merchandise with the balance due in full within 90 days. Deposit to hold only applies to purchases made in one of our store locations, it is not available for online purchases. Merchandise not picked up within the 90 days will result in the forfeiture of all deposits to date.

Exceptions:

• All closeout and discounted stock can be held no longer than 30 days. Closeout and discounted stock not picked up within the 30 days will result in the forfeiture of all deposits to date.
• All accessories must be paid for in full and taken the day of purchase unless the item is of substantial size and is being delivered with other merchandise.

Pick Up

All items should be inspected at the time of pickup and any damages noted. We reserve the right to inspect and to repair or exchange merchandise at our discretion. Any repairs will be done to “like new” condition.

Delivery Policy

Please Read Delivery Policy Completely

We will make every effort to deliver your furniture in a timely and professional manner.

• Before delivery can be scheduled, the sales order must be paid in full.
• All merchandise to be delivered must be available in our warehouse.
• If more than one delivery is performed, there will be another delivery fee applied to your sales order.
• Deliveries will occur between 9 am and 9 pm. Due to high volume, it is impossible to guarantee a specific time of delivery.
• On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next delivery date and a second delivery fee will be applied.
• Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
• FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors. HANK'S IS NOT RESPONSIBLE FOR DAMAGED FLOORS.
• All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
• A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED.

Privacy Policy

Collection of Personal Information

In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. We may track information such as the browser you use and the Internet domain address from which you visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Use of Personal Information

We may use the personally identifiable information you voluntarily provide for internal purposes, such as analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Hank’s. Hank’s may also contact you via surveys to conduct research about your opinion of current services.

To serve you better, we may combine information you give us online and in our stores. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Only Hank's will use data collected on our Web site. Hank's will not disclose (sell, trade, rent) your name, residence address or e-mail address to any third parties without your permission, for any reason, at any time.

Updating Information and Opt-Out Feature

We want to communicate with you only if you want to hear from us. If you would prefer not to receive e-mail marketing communications from us, click here to opt-out of future correspondence.

If you have already registered with our Web site and would like to update your email address, please send an email to webmaster@hanksfurniture.com and include your full name, old email address, and new email address.

Children and Parents

Hank’s does not collect or maintain information from children, and no part of our website is structured to attract persons under the age of 13.

Changes to Site and Consent

Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted the new policy will go into effect immediately, replacing the previous policy. Your use of this site after a change in the Privacy Policy indicates your acceptance of the change.

Contact information

To help us improve our Privacy Policy and practice we need your feedback. Please contact us at webmaster@hanksfurniture.com with any comments or questions.

Hank's 1-Year Free Parts & Labor Warranty

Hank's offers a 1-YEAR warranty from date of purchase against manufacturer's defects with free parts and labor. Qualified defects will be repaired or replaced at the company's option, at no cost to the customer. Customer is responsible for transportation to and from service location. If you have questions, please contact the Store Manager from the location you made your purchase.

Limited Lifetime Frame Warranty

Hank's offers a Limited Lifetime Warranty on the inner frame construction used in sofas, loveseats, chairs, ottomans, sectionals, and sleepers. "Lifetime" is defined by the life of the original cover. Recovering the frame voids all warranties. After one year from the date of purchase, the customer will be responsible for labor and transportation to and from service locations.

If you are needing repairs to your furniture, please download one of the below forms and then contact the Store Manager from the location you made your purchase.

• Furniture Warranty/Repair Form (PDF)
• Property Damage Claim Form (PDF)

Warranty Exclusions

All Hank's warranties carry the following exclusions:

• The warranties do not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage due to customer shipping or moving furniture after original delivery.
• Hank's warranties extend only to the original purchaser.
• Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty coverage.
• Warranties do not apply to accessories.

If you have questions, please contact the Store Manager from the location you made your purchase.

Additional Protection Plans

For more information about the different Protection Plans offered, click here.